WARRANTY

Last update: 23/11/2023

UNCONDITIONAL WARRANTY (First 6 Months):

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For the initial 6 months from the date of purchase, we offer an 'Unconditional Warranty' in addition to our standard limited warranty. This unique warranty covers accidental damage, and we commit to repairing or replacing parts affected by such damage. During this period, customers are only responsible for one-way shipping fees if a repair is needed. If a new part is required without returning the damaged part, customers cover the shipping from us to them.

STANDARD LIMITED WARRANTY (After 6 Months):

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Following the initial 6 months, our standard limited warranty comes into effect, providing coverage for a total of 2 years from the date of product purchase. This warranty ensures that the product will be free from manufacturing defects throughout the specified period. If the product is found to be defective, we, at our sole discretion, agree to repair or replace it at no cost to the customer. Please note that the standard limited warranty excludes damages caused accidentally, maliciously, or by usage not in accordance with the manufacturer's recommendations. Repairs for any such damages will be chargeable.

Warranties cover both 3D-printed parts and silicone elements of the product. To be eligible for the warranty, you must provide us with the valid product code or purchase receipt/invoice. For certain parts, we may require you to ship them back to us; we will notify you upon receiving information about the damaged element. Please note that consumables are not covered by the warranty.

If you have any questions or concerns about the warranty or our product, please don't hesitate to contact us at contact@decentsimulators.com.

REFUNDS:

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To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as when you received it and must not be damaged in any way. Once we receive your item, we will inspect it and process your refund which will equate to the purchase price less a 15% re‐stocking fee. The money will be refunded to the original payment method used during the purchase. For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement. Please note that if the product is damaged or the return is initiated after 14 calendar days have passed, you will not be eligible for a refund.

If you have any questions or concerns about our refund policy, please feel free to contact our customer support team.